Privacy Policy

Privacy Policy for Chromatographic Specialties Inc.

Introduction

Chromatographic Specialties Inc. ("CSI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website chromspec.com, interact with our services, or communicate with us.

1. Scope and Applicability

This policy applies to all personal information collected by CSI in the course of commercial activities, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. It also addresses international data transfers and other relevant frameworks.

2. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and mailing address.
Company name and job title.
Purchase history and payment details.
IP address, browser type, and device information.
Usage data via cookies and analytics tools.

3. How We Collect Information

Information is collected through:

Website forms (e.g., contact, quote requests).
Account registration and order placement.
Email communications and newsletter subscriptions.
Cookies and tracking technologies (see Section 8).

4. Purpose of Collection

We collect personal information for the following purposes:

To process orders and deliver products.
To provide customer support and respond to inquiries.
To send newsletters and promotional materials (with consent).
To improve website functionality and user experience.
To comply with legal and regulatory obligations.

5. Consent

We obtain your consent before collecting, using, or disclosing your personal information. Consent may be:

Explicit: via checkbox or form submission.
Implied: through continued use of our website or services.

You may withdraw your consent at any time by contacting us (see Section 10).

6. Disclosure to Third Parties

We may share personal information with trusted third-party service providers for:

Payment processing.
Data hosting and analytics.
Marketing and communications.

All third parties are contractually obligated to provide a comparable level of protection.

7. International Data Transfers

CSI may transfer personal information to service providers outside Canada. These transfers are governed by contractual safeguards to ensure data protection equivalent to Canadian standards.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and usage.
Personalize content and ads.
Improve site performance.

You can manage cookie preferences via your browser settings or our cookie banner.

9. Data Retention and Security

We retain personal information only as long as necessary for the purposes stated. We implement physical, technical, and administrative safeguards to protect data from unauthorized access, disclosure, or loss.

10. Your Rights

You have the right to:

Access your personal information.
Request corrections or deletions.
Withdraw consent.
File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at:
Email: sales@chromspec.com
Mail: Chromatographic Specialties Inc., 300 Laurier Blvd, P.O. Box 1150, Brockville, ON, K6V 5W1
Phone: 1-800-267-8103

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Chromatographic Specialties Inc.
Email: sales@chromspec.com
Phone: 1-800-267-8103